Your personal information
The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you.
Personal information we collect
We may collect the following types of personal information from you when you use our services or products:
Sources we collect and share your personal information from
We will collect personal information from a number of sources. These include the following:
Directly from you: for example, purchase products and services from us, contact us by phone, text email or communicate with us directly in some other way.
Other companies we work with: provide us with information to help us deliver our products and services to you, and to understand you better. These include: Gas Safe, Letting Agents, Manufacturers and Suppliers.
Installers and service engineers: who will provide us with information about the installation and service work undertaken.
How long do we keep personal information
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.
For finance records, we need to keep records in storage for 7 years.
For Guarantee purposes we will need to keep records for the
Your rights in relation to your personal information
You have the following rights in relation to your personal information:
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us on firstname.lastname@example.org
You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our services or benefit from reminders when annual services are due, which may have a detrimental affect on the performance of your system and invalidate boiler guarantee.